2gbet Privacy Policy — How We Protect Your Data

1 About This Policy

This Privacy Policy describes how 2gbet ("we", "us", "our") collects, stores, uses and protects the personal information of players and visitors who use the 2gbet platform at 2gbet.fun. It applies to all services offered on the platform — including sports betting on cricket, PSL, T20 and football; slots and live casino games; bingo; the VIP programme; and all account and payment functions.

By registering an account or continuing to use the 2gbet platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the platform.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming guidelines, both of which are available on 2gbet.fun.

2 Data We Collect

We collect personal data in several ways — information you provide directly, information generated by your use of the platform, and information received from third-party service providers. The categories of data we may collect include:

Information You Provide

• Registration details: Full name, date of birth, email address, phone number and residential address provided when creating your 2gbet account.
• Identity documents: CNIC copy or other government-issued ID submitted during account verification (KYC).
• Payment information: JazzCash number, Easypaisa account, Raast ID, bank account details or card information used to deposit or withdraw PKR. Full payment credentials are not stored by 2gbet — these are handled by the respective payment processors.
• Support communications: Messages, emails or chat transcripts you send to the 2gbet support team.
• Preferences: Notification settings, communication preferences and responsible gaming limit choices you configure within your account.

Information Generated Automatically

• Device and browser data: IP address, device type, operating system, browser version and screen resolution collected when you visit the platform.
• Activity data: Pages visited, game sessions, bets placed, deposit and withdrawal history, login times and session durations.
• Cookie data: Information stored via cookies and similar technologies as described in Section 6.

Information from Third Parties

• Identity verification services: Confirmation data returned from KYC verification providers used to validate your identity.
• Fraud prevention services: Risk signals and device fingerprint data provided by anti-fraud systems to protect the platform and its players.
• Payment providers: Transaction status and confirmation data from JazzCash, Easypaisa, Raast and other payment processors.

3 How We Use Your Data

2gbet uses the personal data collected for the following purposes. We only use your data where we have a valid reason to do so, as outlined in Section 4.

• Account management: Creating and maintaining your 2gbet account, verifying your identity, and managing your PKR balance.
• Processing transactions: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Providing gaming services: Delivering sports betting, casino, live casino, bingo and game lobby services personalised to your account.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, collusion and other prohibited conduct on the platform.
• Responsible gaming: Monitoring gaming patterns to identify potential signs of problem gambling and facilitating self-exclusion and limit-setting tools.
• Customer support: Responding to queries, resolving disputes and processing complaints submitted through the support channels.
• Promotions and bonuses: Administering bonuses, VIP rewards and promotional offers relevant to your account status and activity.
• Platform improvement: Analysing usage patterns to improve platform performance, game selection and the overall player experience.
• Marketing communications: Sending promotional emails, bonus notifications and platform updates — only where you have consented or where we have a legitimate interest to do so, as described in Section 11.
• Legal and regulatory compliance: Meeting obligations related to anti-money laundering (AML), counter-terrorism financing (CTF) and other applicable requirements.

4 Legal Basis for Processing

Every time 2gbet processes your personal data, we do so on one of the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions — for example, creating your account, processing deposits and settling bets.
• Legitimate interests: Processing carried out for 2gbet's legitimate operational interests — such as fraud detection, platform security and improving our services — where those interests are not overridden by your privacy rights.
• Legal obligation: Processing required to comply with applicable legal obligations, including AML and CTF requirements.
• Consent: Processing carried out with your explicit consent — primarily for marketing communications. You may withdraw consent at any time.

If you have questions about the specific legal basis applied to any particular processing activity, contact support and we will explain clearly.

5 Sharing Your Data

2gbet does not sell your personal data. We share your data only with trusted third parties where necessary to operate the platform, and only for the purposes described in this policy. The categories of third parties with whom your data may be shared include:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card processors receive the information necessary to process your PKR transactions. Each processor operates under its own privacy and security framework.
• Identity verification providers: KYC service providers receive identity data submitted during verification to confirm your age and identity. These providers are bound by strict data handling obligations.
• Fraud prevention and risk services: Anti-fraud technology providers may receive device and behavioural data to assess risk signals and protect the platform.
• Game content providers: Third-party game studios that supply slots, live casino and other game content may receive a session token and account reference to deliver game services. They do not receive your full personal profile.
• Customer support platforms: Support chat and ticketing tools used to manage player queries may store communication history. These tools are operated under confidentiality agreements.
• Legal and regulatory authorities: Where required by applicable law or a valid legal process, 2gbet may disclose personal data to relevant authorities. We will only do so to the extent required.

6 Cookies & Tracking Technologies

2gbet uses cookies and similar technologies to make the platform work properly, remember your preferences, and understand how players interact with the site. The main types of cookies used are:

• Essential cookies: Required for the platform to function — session management, login state, security tokens. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language, display settings and responsible gaming limits you have set.
• Analytics cookies: Collect anonymised data on how players navigate and use the platform, helping us identify areas for improvement. This data is aggregated and does not identify you personally.
• Fraud prevention cookies: Used alongside device fingerprinting technology to detect multiple accounts, bot activity and other prohibited conduct.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform. Analytics and functional cookies can be disabled without affecting core gaming functions.

7 Data Retention

2gbet retains your personal data for as long as is necessary to fulfil the purposes described in this policy. The key retention periods are:

• Active account data: Retained for the duration of your account and for a minimum period after account closure to fulfil legal and regulatory obligations.
• Financial transaction records: PKR deposit and withdrawal records are retained for a minimum of five years in line with standard financial record-keeping requirements.
• Identity verification documents: KYC documents are retained for the period required by applicable AML obligations, typically five years from the date of verification or account closure, whichever is later.
• Support communications: Chat and email records are typically retained for two years to support dispute resolution and quality assurance.
• Marketing consent records: Records of consent and opt-out requests are retained for as long as they are relevant to the processing of marketing communications.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you personally.

8 Data Security

Protecting the security of your personal data is a priority at 2gbet. We implement technical and organisational measures appropriate to the sensitivity of the data held, including:

• SSL/TLS encryption for all data transmitted between your device and the 2gbet platform.
• Encrypted storage for sensitive personal and financial data at rest.
• Role-based access controls — only authorised staff with a legitimate operational need can access player account data.
• Audit logging of access to sensitive data systems, reviewed regularly for anomalies.
• Regular security reviews and vulnerability assessments of the platform infrastructure.
• Multi-factor authentication for internal staff accessing player data management systems.

Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been compromised — for example, through unauthorised login attempts — contact 2gbet support immediately so we can secure your account.

9 Your Rights

As a 2gbet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact 2gbet support with your request and we will respond promptly.

All rights requests are handled within a reasonable timeframe. We may need to verify your identity before processing a request. There is no charge for exercising your rights under normal circumstances.

10 Children's Privacy

2gbet is strictly an adult platform intended for users aged 18 and above. We do not knowingly collect or process personal data belonging to anyone under the age of 18. If you are under 18, you must not register an account or use any part of the 2gbet platform.

If 2gbet discovers that personal data has been collected from a person under 18 — whether through misrepresentation of age during registration or any other means — that account will be immediately suspended, all balances held pending investigation, and the data deleted in accordance with this policy.

11 Marketing Communications

2gbet may send you promotional emails, SMS notifications and in-platform messages about bonuses, VIP offers, new games, cricket betting promotions and other platform news. We send marketing communications where:

• You have given explicit consent to receive marketing messages during registration or through your account settings.
• We have a legitimate interest in informing you about offers directly relevant to your account activity — for example, a PSL betting promotion if you regularly bet on cricket.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email.
• Updating your notification preferences in your 2gbet account settings.
• Contacting support directly and requesting to be removed from all marketing contact lists.

Opting out of marketing does not affect transactional communications — you will still receive account notifications, deposit confirmations, withdrawal updates and security alerts regardless of your marketing preferences.

12 Third-Party Services

The 2gbet platform integrates third-party services to deliver the full gaming experience. These include game content studios, payment processors and support tools. Each third-party service operates under its own terms and privacy practices. 2gbet enters into data processing agreements with all third-party processors to ensure your data is handled appropriately.

The 2gbet platform may contain links to other sections of the site — such as the FAQ page or Responsible Gaming page — but does not contain links to external websites. This policy does not cover any external sites that may be reached by other means.

Game content providers receive only the session data necessary to deliver the game — they do not receive your full personal profile, financial details or contact information.

13 Policy Updates

2gbet may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When material changes are made, we will notify registered players via the email address associated with their account and/or through a prominent notice on the platform.

The "Last Updated" date at the top of this page reflects when the most recent changes were made. We encourage you to review this policy periodically. Continued use of the 2gbet platform after the effective date of any update constitutes acceptance of the revised policy.

If you do not agree with a material change to this policy, you should stop using the platform and contact support to discuss your options, including account closure.

14 Contact & Data Requests

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact the 2gbet support team. We aim to respond to all privacy-related requests within a reasonable timeframe.